Quality

Quality management is inherent to all our processes. Focus of our Quality Management is to understand and to exceed customer expectations. This is the basis for all R&D, engineering, manufacturing and sales and marketing activities.

We assure sustainable high quality levels and decreasing return rates. An annual customer satisfaction survey to reflect our processes, products and services results in comprehensive feedback, which we use to feed continuous improvements.

The Quality Management reports directly to the CEO and has a company-wide advisory function. This approach targets to uncover and eliminate any weaknes in our areas and processes and results in growing customer satisfaction levels and greater efficiency.



To us, successful Quality Management is based on well-defined, regularly monitored and continually reviewed and improved business processes. Product Quality ranges from our product engineering, over the operations department up to suppliers qualities.

We constantly review data and statistics that help us to understand where things broke down so that they don't happen again. Our goal is to achieve sustainable resolutions to all customer complaints.

We are ISO 9001 certified and fully Telcorida qualified. Please, ask us for further documentation you may require.